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At Plushland, we strive to ensure your utmost satisfaction with every purchase. If for any reason you are not completely satisfied with your plush toy, we are here to help.

Please contact mailto: to obtain authorization before sending returns

Please review our return policy guidelines below:

Eligibility for Returns:

  • To be eligible for a return, your plush toy must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 30 days of the purchase date.

Non-Returnable Items:

  • Customized or personalized plush toys are not eligible for return unless there is a manufacturing defect or an error on our part.
  • Items that have been used, damaged, or altered from their original condition are not eligible for return.

Return Process:

  • To initiate a return, please contact our customer service team at to request a return authorization.
  • Once your return is authorized, we will provide you with instructions on how and where to send your item.

    Shipping Costs:

    • Shipping costs for returns are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.


    • If you would like to exchange your plush toy for a different item, please follow the return process outlined above and place a new order for the desired item.

    Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective plush toy, please contact us immediately with photos of the damage or defect. We will work with you to arrange for a replacement or refund.

    Contact Us:

    • If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at
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